Frequently Asked Questions
Frequently Asked Questions
 
I forgot my token id, what do I do?
I forgot my password, what do I do?
I tried to reset my password and got locked out, what do I do?
How do I print my registration form?
How do I log into DOT UPACS using my CSP Token?
I used to have a CSP Token account, what happened to it?
What is a CSP Token Account?
How secure is this website?
How can I reduce the risk of an unsuccessful on-line registration?
What is a credential?
What is a credential service?
 
 
Question: I forgot my token id, what do I do?
Answer: Click on the Forgot Token ID? link. Provide the same email address used during your registration and your Token ID will be immediately emailed to you. It's that simple.
 
Question: I forgot my password, what do I do?
Answer: Click on the Forgot Password? link. Provide your Token ID and click the "Submit" button. Answer your "Secret Question", which you selected from a list during registration, enter your new password, confirm your new password and click the "Submit" button. You can immediately login using your new password.
 
Question: I tried to reset my password and got locked out, what do I do?
Answer: Click on the Forgot Security Questions? link. You will be prompted to enter the email address that is asociated with your Token account. Upon successful submission, you will receive an email containing an authorization code and instructions on how to reset your security questions and password.
 
Question: How do I print my registration form?
Answer: Login in with your Token ID and password and navigate to the "My Account" tab. Select "Print Registration Form".
 
Question: How do I log into DOT UPACS using my CSP Token?
Answer: Please follow the steps below to access your DOT UPACS account:
  1. Navigate to https://fhwaapps.fhwa.dot.gov/
  2. Click on the "e-auth" icon in the third box to the extreme right of the screen entitled "Log in to UPACS using ORC credentials". DO NOT enter credentials in the first box towards the extreme left of the screen.
  3. Enter you ORC CSP Token info on the "Login to Access FHWA Information Systems - UPACS page.
  4. You should now be presented the UPACS menu.

If you need further assistance with regard to this process, please contact HAIS13@dot.gov
 
Question: I used to have a CSP Token account, what happened to it?
Answer: We upgraded our identity services to comply with the SAML 2.0 standards on April 18th 2015. We transferred many accounts to a new system for accessing FHWA systems vis UPACS. You must activate your account in the new system. You received an activation email on 4/18/15 to complete this process. Please contact csphelp@orc.com if you cannot locate this email message.
Question: What is a CSP Token Account?
Answer: An account within the ORC eAuthentication system is when someone has registered (i.e., obtained a Token ID) and can access a relying party application using the same Token ID.
 
Question: How secure is this website?
Answer: All pages on the ORC eAuthentication site are encrypted and displayed via a Secure Socket Layer (SSL) communication between a web browser and the web server.
 
Question: How can I reduce the risk of an unsuccessful on-line registration?
Answer: Print out and follow the instructions. Ensure all required fields, designated by a red "*" are filled in. Check for accuracy and completeness.
 
 
Question: What is a credential?
Answer: Credentials link an individual to a technology such as personal identification numbers (PINs), usernames and passwords, tokens, digital (PKI) certificates, smart cards, etc. to create an electronic identity.
 
Question: What is a credential service?
Answer: Credential services are operated by Credential Service Providers (CSPs). Each CSP may operate one or more credential services, each of which issues users credentials based on their own standards for identity verification and operations. You may hold credentials from multiple credential services, some of which may be operated by the same company or organization.